Frequently Asked
Questions

Day2 ITS is a custom software consultancy that builds, hosts, and manages software for businesses. Our core services are custom websites, custom CRM systems, AI & automation tools, and bespoke software development. We stay on as your long-term technology partner — handling infrastructure, updates, and feature development after launch.

Our process has four phases: Discovery (we learn how your business works), Design (we architect the solution and get your approval before writing code), Build (development in focused sprints with weekly check-ins), and Deploy (launch, data migration, and team training). After launch, we stay on as your technology partner — hosting, managing infrastructure, and iterating on features as your business evolves. The "Day 2" in our name means the relationship starts at launch.

Most projects follow a 4-phase process — discovery, design, build, and deploy — and timelines depend on scope. A focused MVP or automation tool typically takes 6–10 weeks. A full CRM or multi-feature application usually takes 3–5 months. We scope every project with clear milestones and deliver working software at each stage, so you see progress before the final launch.

Yes — ongoing partnership is core to how we operate. We don't hand off code and disappear. Every project includes cloud hosting, infrastructure management, monitoring, security updates, and iterative feature development. We stay on as your technology team, handling everything from bug fixes to new feature requests. This is the "Day 2" in our name: the relationship starts at launch, not ends.

Absolutely. Most projects involve integrating with existing tools — payment processors (Stripe, Square), email platforms (SendGrid, Resend), calendar systems (Google, Outlook), accounting software (QuickBooks, Xero), and third-party APIs. We design every system with clean API architecture so it connects to your current stack and can accommodate new integrations as your needs evolve.

The right tech stack depends on your project's requirements — not a one-size-fits-all template. Our primary stack includes Next.js, React, TypeScript, and Node.js for frontend and backend, with PostgreSQL, Convex, or Prisma for data. For AI features, we integrate OpenAI, Anthropic Claude, and open-source models. Infrastructure typically runs on AWS, Railway, or Vercel. We choose tools based on what fits each project.

Look for a company with demonstrated technical depth (not just project management), a clear development process, and a model that includes ongoing support — not just delivery. Check for portfolio work, client reviews, and whether the company owns and operates the technology they build. Day2 ITS is a veteran-owned consultancy that builds, hosts, and manages custom software as a long-term technology partner.

Yes — custom website development is one of our core services. We design and build websites from scratch using Next.js and React, optimized for performance, SEO, and conversion. Unlike template-based platforms like WordPress, Squarespace, or Wix, our custom websites are engineered for your specific brand, content strategy, and business goals. Every site includes responsive design, server-side rendering for search engine visibility, sub-2-second load times, and ongoing hosting and maintenance.

Custom website projects range from $5,000 to $25,000+ depending on complexity. A clean, static business website starts around $5,000–$10,000. A dynamic site with CMS, blog, forms, and SEO optimization typically runs $10,000–$18,000. Advanced builds with custom admin dashboards, client portals, booking systems, or CRM functionality start at $18,000 and up. Every project includes custom design, responsive development, and hosting setup. Ongoing management runs $300–$1,000/month.

WordPress is a content management system built for general use — it relies on themes and plugins to add functionality, which creates security vulnerabilities, performance overhead, and design limitations. A custom-built website on Next.js and React is engineered specifically for your business with no plugin dependencies, faster page loads, better SEO through server-side rendering, and a cleaner codebase that's easier to maintain and scale. Custom sites consistently outperform WordPress in Core Web Vitals, search rankings, and conversion rates.

A standard business website typically takes 4 to 8 weeks from kickoff to launch. More complex sites with custom functionality (booking systems, client portals, e-commerce) may take 8 to 12 weeks. We deliver working previews throughout the process so you can see progress before the final launch.

Yes — we host every website we build and provide ongoing management including security updates, performance monitoring, content updates, and feature additions. Your site stays fast, secure, and current without you managing any infrastructure. This is the 'Day 2' in our name: the partnership starts at launch.

Bespoke software development is the process of designing, building, and maintaining applications engineered for a specific organization's requirements — as opposed to licensing or configuring existing commercial products. Bespoke software is typically warranted when a business process is too specialized, too complex, or too central to operations for any off-the-shelf tool to handle effectively. At Day2 ITS, bespoke development includes the full lifecycle: discovery, architecture, build, deployment, hosting, and ongoing management.

Off-the-shelf software is built for the broadest possible audience, which means your team adapts to the tool's workflow — not the other way around. Custom software is built around your workflow, your data, and your team structure. The tradeoff: off-the-shelf is faster to deploy but harder to tailor; custom requires more upfront investment but delivers higher adoption rates, no per-seat licensing fees at scale, and a system that evolves with your business instead of constraining it.

Custom software is an investment that varies by complexity, integrations, and ongoing support needs. A targeted AI automation or internal tool may start in the low five figures, while a full-featured CRM or customer-facing platform is typically a larger engagement. Every project includes a detailed scope and fixed-phase pricing — no open-ended billing. We also host and maintain the software, which means predictable monthly costs instead of surprise infrastructure bills.

Off-the-shelf CRMs force you to adapt your process to their system. A custom CRM is built around your specific sales process, team structure, and reporting needs. There are no per-seat licensing fees — your costs stay flat as your team grows. You get exactly the features you need without paying for hundreds you don't. And because we build and manage it, the system evolves with your business instead of constraining it.

Most projects have two components: a one-time build fee (scoped and fixed per project) and a flat monthly fee for hosting, support, and ongoing development. We don't charge per seat, per user, or by usage tiers. Your costs stay predictable as your team and usage grow. Every engagement starts with a free discovery call and a detailed scope before any commitment.

We don't lock clients into rigid contracts. Our ongoing management agreements are month-to-month after an initial onboarding period. Clients stay because the system keeps getting better — not because they're contractually obligated. That said, for projects with subsidized build costs, we do structure minimum terms to protect the mutual investment.

Absolutely. Many of our projects are migrations from existing systems — WordPress sites, spreadsheet-based workflows, or off-the-shelf tools that no longer fit. We audit your current setup for any equity worth preserving (SEO rankings, data, integrations), handle the migration, and build your new system on a modern, high-performance stack.